Care Coordination: Lessons Learned from the UNC Chapel Hill Internal Medicine Clinic
Date: Thursday, February 10th 2011, from 10:00 – 11:00 AM ET
Presenter: Robb Malone PharmD, CPP Vice President of UNC Health Care Practice Quality and Innovation
Overview: The University of North Carolina at Chapel Hill Division of General Internal Medicine and Clinical Epidemiology is dedicated to promoting an environment supportive of continuous quality improvement. Their aim is to improve patient care by identifying barriers to patient satisfaction and quality patient care, as well as by comparing the clinic to national standards. They utilize continuous quality improvement methods to approach an issue in a systematic way based on measures and current evidence with the aim of testing an intervention and measuring results rapidly.
Hear from Robb Malone PharmD, CPP Vice President of UNC Health Care Practice Quality and Innovation as he describes the patient-centered team based approach to care delivery and care coordination including the use of protocols, proactive visit planning and team based roles and monitoring patient experience.
Biography: Robb Malone, PharmD, CPP is a clinical pharmacist practitioner with significant experience in quality improvement and design, implementation, and evaluation of planned-care programs for vulnerable patients, particularly those with diabetes.
He is currently Vice President of UNC Health Care Practice Quality and Innovation (PQI). PQI works with physicians and other Health Care System providers and Ambulatory Care service areas to improve patient experience and outcomes, operational processes, and business performance. PQI’s goal is to ensure that NC residents have access to high-quality, efficient, patient-centered care delivered to the right patient at the right time—every time.
Robb has appointments as an Associate Professor of Medicine and Pharmacy. He has also held several positions within the Health Care System and School of Medicine, including, Redesign Change Manager and Faculty for UNC’s Patient Access and Efficiency (PAcE) Initiative, Assistant Medical Director for the Internal Medicine Clinic, and Director of the UNC Center for Excellence in Chronic Illness Care (CECIC).