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Noora Health’s Care Companion Program re-imagines the role of a patient’s family members as valuable resources inside the hospital and at home. Family members are trained by a nurse educator in basic medical skills. Using interactive video-based teaching, family members are taught early warning signs, medication adherence, checking vital signs, diet and activity modifications, wound care, and basic diabetes management. Families feel more confident and less anxious to take care of their loved one, and they are able to identify and respond to warning signs that can avoid costly complications and readmissions.
This program was developed using human centered design methodology through a collaboration between Noora Health and Narayana Health to address this dual need of patient families’ anxiety at discharge and hospitals’ desire to improve quality of care. As of October 2014, the program has reached 10,000+ patient families.
In the words of Dr. Devi Shetty, “No one can take better care of a patient better than his family member…. This is not just another service that we see as an add-on. It is a cultural shift that will change the entire mentality of our organization.”
For more information, noorahealth.org.
The content and services provided by Noora Health are not guaranteed to be safe, appropriate, or effective for you specifically, since Noora Health provides only general information on the most common issues, and you or your loved ones’ medical condition may be different. Please discuss with your healthcare provider about any personal health or medical questions or concerns. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional. If you are in the United States and are experiencing a medical emergency, please call 911 or call for emergency medical help on the nearest telephone.